Frequently Asked Questions
Our warranty policy is easy. All of our products carry a lifetime warranty against material and manufacturing defects. If your part breaks, malfunctions, or just plain wears out, we will repair or replace it for you. It’s very simple, we want you to be as happy with your purchase for as long as you own it. Of course, wear and breakage must be reasonable and occur during normal socially acceptable usage. If you use your barrel as a pry bar, we can’t warranty that type of damage.
If you wish to return an item, please contact us immediately at https://www.vktrind.com/contact-us/ . Contact must be made within 30 days for refunds. If you changed your mind, or the part does not fit your needs, simply notify us and we’ll let you know where to ship it back for a refund or store credit. If the part is defective in some way, we will replace it immediately and issue you a return label for the defective part. If you decide to cancel your order, this can be done prior to the shipment being processed and your credit card transaction will be voided. You must notify us quickly, we ship very fast!
Your order will be issued a tracking number as soon as it has been packed and a shipping label created. Please make sure your email address is correct on your account.
Your tracking number generally doesn’t activate until it is scanned by the shipping company. Sometimes, especially with USPS, this may not happen at pickup. If you have been issued a tracking number, rest assured that your order is on the way, and check back later.
If you can order the item, it is in stock. On the extremely rare occasion that we run out before your order is picked, we will contact you immediately to resolve the issue.
Feel free to contact us at https://www.vktrind.com/contact-us/ to check the status of an out of stock item or to order more than is available in inventory.
Please contact us immediately at https://www.vktrind.com/contact-us/ and do not discard your packaging. We’ll get replacement parts out to you immediately.